Storage Croydon Terms of Service
These Terms and Conditions set out the basis on which Storage Croydon provides storage, removal-related, packing, handling and associated services. By placing a booking, paying a deposit, using our storage facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers, except where stated otherwise. If you do not agree with any part of these terms, you should not use our services.
1. Definitions
In these Terms and Conditions, unless the context otherwise requires:
Client means the person or organisation who requests or uses our services.
We, us, our means Storage Croydon, the provider of storage and related services.
Services means any storage, removal-related, packing, transportation, handling, loading, unloading, or associated services provided by us.
Goods means the items, belongings, furniture, equipment, personal effects or other property which are the subject of our services.
2. Scope of Services
Storage Croydon provides storage services and related removal and handling services, including but not limited to collection, delivery, loading, unloading, packing, unpacking, and internal moves.
The precise scope of services will be set out in the quotation or confirmation issued to you at the time of booking. Only services expressly described in that quotation or confirmation form part of our agreement.
3. Booking Process
3.1 Enquiries
You may request a quotation by providing details of the services you require, including approximate volume or inventory of goods, access details at collection and delivery locations, dates and times requested, and any special requirements.
3.2 Quotations
Quotations are based on the information supplied by you. It is your responsibility to ensure that all information is complete and accurate. If the information provided is incomplete or inaccurate, we reserve the right to amend or withdraw the quotation, adjust our charges, or decline to carry out the services.
Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or revised at any time before acceptance.
3.3 Acceptance and Booking Confirmation
Your booking is not confirmed until we have accepted it and issued a booking confirmation. Acceptance may be subject to payment of a deposit, completion of any required forms, and agreement to these Terms and Conditions.
By confirming a booking you confirm that you are authorised to enter into this agreement and that you accept responsibility for all applicable charges.
3.4 Changes to Bookings
If you wish to change dates, times, addresses, scope of services, or the volume or nature of goods, you must notify us as early as possible. All changes are subject to availability and may result in changes to the price. We are not obliged to accommodate requested changes.
4. Access and Client Responsibilities
You must ensure that there is suitable access at the collection and delivery locations, including any necessary parking permissions or permits. You are responsible for any fines, penalties or additional costs arising from insufficient access or parking restrictions, unless caused by our negligence.
You must ensure that your goods are suitably prepared for transport and storage, including appropriate packing, labelling, and securing of fragile or high-value items, unless we have specifically agreed to provide packing services.
You warrant that you are the owner of the goods or are otherwise authorised to allow us to handle and store them. You agree to indemnify us against any claim by a third party arising from our handling or storage of the goods.
5. Payments and Charges
5.1 Pricing
Our charges are set out in the quotation or confirmation. Charges may be based on factors such as volume, weight, time, distance, manpower, and storage duration. Additional charges may apply for services provided outside standard hours, difficult access, waiting time, extra handling, or where the scope of services varies from that initially agreed.
5.2 Deposits and Prepayments
We may require a deposit or full prepayment to secure your booking. The amount and timing will be specified in the quotation or confirmation. If a deposit is required and not paid by the due date, we may cancel your booking without liability.
5.3 Payment Terms
Unless otherwise agreed in writing, all charges are payable prior to or on the day of service, and for ongoing storage, in advance of each storage period. We may decline to release goods or continue to provide services until all outstanding charges have been paid in full.
5.4 Late or Non-Payment
If you fail to make payment by the due date, we may charge interest on the overdue amount at a reasonable commercial rate and recover any additional costs incurred in pursuing payment. We may also exercise a lien over the goods in our possession and may, after providing reasonable notice, sell or dispose of such goods to recover unpaid charges.
6. Cancellations and Postponements
6.1 Your Right to Cancel
If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following charges may apply, unless otherwise stated in your quotation or confirmation:
a. Cancellation or postponement more than a specified number of working days before the service date: no charge or a reduced administrative fee.
b. Cancellation or postponement within a specified short period before the service date: a percentage of the quoted price, reflecting costs and loss of opportunity.
Any non-refundable third-party charges or costs incurred on your behalf will remain payable.
6.2 Our Right to Cancel or Amend
We may cancel or amend the booking if:
a. You fail to pay any required deposit or charges on time.
b. You provide incomplete or inaccurate information.
c. Access is unsafe or unsuitable for our personnel or vehicles.
d. We are prevented from carrying out the services due to circumstances beyond our reasonable control.
Where we cancel a booking for reasons other than your breach of these terms, we will refund any prepayments you have made for services not yet provided. This will be your sole remedy and we will not be liable for any consequential loss or expense.
7. Excluded Goods and Waste Regulations
7.1 Prohibited and Restricted Items
You must not present for removal or storage any of the following goods without our prior written consent:
a. Hazardous, toxic, flammable, explosive or corrosive materials, including gas cylinders, fuels, oils, paints, chemicals and batteries.
b. Perishable, decomposable or food items that may attract vermin or cause contamination.
c. Living animals or plants.
d. Illegal goods, stolen goods, or items obtained through unlawful means.
e. Waste materials, including household or commercial rubbish, unless explicitly agreed as part of a licensed waste service.
7.2 Waste Handling and Disposal
We are not a general waste disposal company. Any removal and disposal of waste or unwanted items is subject to separate agreement and must comply with all applicable waste regulations.
You are responsible for ensuring that any items presented for disposal are lawfully yours to dispose of and are not hazardous, restricted or illegal. We may refuse to remove or dispose of any items at our discretion.
If, in breach of these terms, you present prohibited items for handling, storage or disposal, you will be responsible for all resulting loss, damage, costs, fines or claims incurred by us, and you agree to indemnify us accordingly.
8. Your Goods in Storage
8.1 Storage Conditions
We will provide storage facilities with reasonable care and in accordance with industry practice. We do not guarantee a particular temperature, humidity level, or environmental condition unless expressly agreed in writing.
8.2 Access to Stored Goods
Access to stored goods may be by appointment and subject to our access procedures. We may charge a reasonable fee for access, handling or retrieval services. You must comply with all site rules and health and safety requirements when visiting our premises.
8.3 Storage Period and Termination
The minimum storage period, if any, will be set out in your agreement. Storage will continue on a rolling basis until terminated by you or us in accordance with the agreed notice period.
At the end of the storage period, all charges must be paid in full before goods are released. If you fail to collect your goods or arrange delivery, we may, after giving reasonable notice and in accordance with applicable law, dispose of or sell the goods to recover unpaid charges.
9. Our Liability
9.1 Duty of Care
We will exercise reasonable care and skill in the provision of our services and in the custody of your goods.
9.2 Limits on Liability for Loss or Damage
Our liability for loss of or damage to your goods, howsoever caused, shall be limited to a reasonable sum per item or per consignment, subject to any higher cover expressly agreed in writing and paid for by you. Certain items, such as fragile or high-value items, may be subject to lower or excluded liability where not appropriately packed or declared.
We will not be liable for:
a. Loss or damage arising from your failure to adequately pack, protect or secure goods where packing services were not provided by us.
b. Loss or damage caused by inherent vice, deterioration, wear and tear, atmospheric or climatic conditions, vermin, or infestation not resulting from our negligence.
c. Loss of items not listed or not reasonably identifiable at the time of collection.
d. Indirect or consequential losses, including loss of profit, business interruption, emotional distress or loss of opportunity.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
9.3 Time Limits for Claims
You must notify us in writing of any apparent loss or damage as soon as possible and in any event within a reasonable period after delivery or access to the goods. For storage-related claims, you must notify us within a reasonable period of becoming aware of the issue. Failure to notify us within a reasonable period may affect our ability to investigate and may limit or extinguish any liability.
10. Insurance
We recommend that you arrange appropriate insurance cover for your goods during removal, transport and storage. Standard household or business policies may or may not provide adequate cover, and it is your responsibility to verify this. Any optional cover offered by us will be subject to separate terms and conditions.
11. Data Protection and Privacy
We will collect and process personal data as necessary to provide our services, manage bookings, process payments and comply with legal obligations. We will take reasonable steps to protect your personal information and will only share it where required for service provision, legal compliance, or with your consent, in accordance with applicable data protection laws.
12. Events Beyond Our Control
We shall not be liable for any delay, failure or inability to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, accidents, traffic congestion, industrial disputes, equipment failure, power outages, fire, flood, acts of terrorism, or decisions of public authorities.
13. Complaints and Dispute Resolution
If you have a concern or complaint about our services, you should raise it with us as soon as possible, providing full details and any supporting information. We will investigate the matter and aim to respond within a reasonable timescale. Nothing in this clause affects your statutory rights.
14. Variation of Terms
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal of storage will apply to that agreement. Any changes that materially affect your ongoing storage will be notified to you with reasonable notice.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. Entire Agreement
These Terms and Conditions, together with any quotation, confirmation, written variation or supplemental agreement, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or representations.
By proceeding with a booking, using our storage facilities or instructing us to carry out any services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
